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Shipping policy

SHIPPING POLICY

Once you place your order on Withasmileveneers.com and it has been accepted we will dispatch a self impression kit next working day (Monday – Friday excluding public holidays). The self impression kit will be sent using Royal Mail Recorded Service. Please consult Royal mail for shipping times. Once we dispatch the self impression kit to you we will advise you via email or Shop invoice of the relevant tracking information in order to trace your shipment. Once an impression kit has been dispatched from the Withasmile Laboratory office liability of goods is transferred from us to Royal Mail until it is signed for by you at which point you accept the receipt of goods. Original impression kits are dispatched with a return label so you are able to return the impression to us at your desired service tariff which best suits you. We are unable to process impressions older than 3 months nor can we be held responsible for returned impressions that are deemed lost. We also cannot offer a refund after 3 months of the purchase date.

On receipt of a suitable impression we will endeavour to manufacture your withasmile product within 30 working days. If there is a problem with your order during the production process, we will contact you to discuss any amendments to the order.

Lost in Post Items / Track my item

Track your parcel with Royal mail online or get in touch with their customer service team

 

  • Check the tracking details online.

  • See if someone else has accepted delivery.

  • Look around the delivery location.

  • Look for a notice of attempted delivery.

  • Call Royal mail on 0345 774 0740 for anymore information you may need.

Occasionally deliveries are returned to us as undeliverable. When the carrier returns an undeliverable package to us, a withasmile representative may contact you to verify the delivery address before it is re-shipped.

Orders that are returned to us as undeliverable (see below) can not be re-shipped until the delivery address is verified by you and any additional postal charges have been settled. If the item is undeliverable due to an error by withasmileveneers, any additional postage costs may be wavered.

Reasons for Undeliverable Packages
  • Address is a P.O. Box or Pakstation – We do not ship to P.O. Boxes or Pakstations; all orders must be shipped to a street address.

  • Incorrect Address -If the address is incorrect or outdated, the package is typically returned to us by the Post office or the unintended recipient.

  • Failed Delivery Attempts – Usually the Postal service makes three attempts to deliver a package. After two attempts, the package will be returned to us.

  • Damaged During Transit. – If a package is damaged on its way to you, the shipper may return it to us without attempting delivery.

  • Refused by Recipient – If a recipient is not expecting a package, they may refuse it if they believe it was sent to them in error.

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